Return & Refund Policy
Thank you for shopping at Ronbei. Our online shop provides unique baby product from our independent designers back by high-quality material and reliable production. Our members of QA team inspect each product before packaging to ensure maximum customer satisfaction. If you are not entirely satisfied with your purchase, it is easy to refund. Simply follow the instructions, and submit a request for return on your order page and we will try our best to meet your request.
Please contact our Customer Care team for return instructions and return center address.
We don't offer exchanges but we are happy to accept returns.
Returns Policy
-Purchase can be returned AFTER goods are delivered within 30 days.
-Items must be unused, undamaged, and in original packaging with all the original labels. If not, the buyer is responsible for all incurred fees and no refund will be issued.
The buyer is responsible for return shipping costs and any related expenses.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale/Clearance item(s)/Gifts are not eligible for return
-Please contact Ronbei Customer Team to obtain a Return Authorization via mail. We cannot accept any returned merchandise without a Return Authorization.Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.
How to Make Your Return:
Step 1: Please email our customer service representatives at rbonlineserv@gmail.com to get a return/exchange authorization and address.
Step 2: Please follow the instructions to process the exchange/return from our customer service.
Step 3: You will receive a refund within one week. We will email you once processing your refund and the refund will be issued to your original payment method.
FYI: It will take longer (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.
About Refund
- If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).
- If your order includes promotions or discounts, the calculated price you've paid for the item is adjusted accordingly. This will lead to differences in the Refund’s amount, from the Original Cost of the items. Should you wish to check how much is the amount of the items after the discounts, you may go to order a query or go through this.
- Shipping fee is excluded from the refund.
Return Fees: Customer is responsible for all return shipping fees and taxes. We recommend you use a carrier with tracking capability such as FedEx or UPS.Ronbei is not responsible for merchandise which is lost or stolen in transit.
Return Status: Please confirm via your delivery courier that we have received your returned merchandise.
Contact Us
For any further help, please email us: rbonlineserv@gmail.com
