Return & Refund Policy

Return Policy

We want you to be completely satisfied with Ronbeiproducts as well as your shopping experience with us. Nonetheless, we understand that sometimes items need to be returned. We don't offer exchanges but we are happy to accept returns.If you'd like to begin a return, we accept the purchases from ronbei.com within 45 days after you placing your order.

All returned merchandise must be in new, unused condition in the original packaging. All product parts and packaging materials must be returned including the instruction manual and registration card to receive a full refund. Once received in our warehouse, the item will be inspected for condition and complete contents. We reserve the right to refuse a return and deny credit.

To start the Return process

Return Authorization: Please contact Ronbei Customer Team to obtain a Return Authorization via mail.  We cannot accept any returned merchandise without a Return Authorization.Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.

Gift Returns: If you received your item as a gift, you have 30 days to return your item. You must include the original packslip or other proof of purchas

Return Fees: Customer is responsible for all return shipping fees and taxes. We recommend you use a carrier with tracking capability such as FedEx or UPS.Ronbei is not responsible for merchandise which is lost or stolen in transit.

Return Status: Please confirm via your delivery courier that we have received your returned merchandise.

Refunds

Refunds will be issued in the same form as original payment unless otherwise noted. Refunds will be for the total cost of the merchandise purchased plus any sales tax paid. Shipping costs are not refundable. It may take up to 7 days to process your return once the product has been received at our warehouse and the return has been approved.Please allow 24 hours with Paypal and 7-15 business days with a credit card for your refund to appear.

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by Ronbei.