Shipping Policy

Shipping Policy

FREE SHIPPING ON MOST U.S ORDERS

Ronbei offers free FedEx, UPS, or USPS shipping and taxes to locations within the 48 contiguous states. Free shipping will be applied automatically to all qualifying orders. Our products are not available in Alaska, Hawaii, Guam, Puerto Rico, American Samoa, Northern Mariana Islands and U.S.Vrigin Islands.We do not support international shipments at this time.      

Ronbei ships to physical addresses within the United States,. We do not ship to PO Boxes or U.S. Territories. Ronbei does not ship to APO/FPO addresses. 

Orders containing more than one item may ship in multiple packages and may ship on different days.The carrier may leave the package, if they feel it is safe, in locations such as patio, garage and any exterior doors. If you are not home, and it is determined unsafe to leave the package, a note will be left with directions on how to receive your order.

Most in-stock items are shipped in about 1-4 business days, according to the standard shipping timeframes listed below. Orders typically arrive within 5-8 business days.                       

Ronbei will bear the return shipping cost if the product is sent by mistake, damaged in transit, or otherwise defective.Once your order is shipped you will receive an email with your tracking information. 

HOW CAN I TRACK MY ORDER?

When you create an account at ronbei.com your tracking information will be stored with your order history. It may take up to 48 hours for tracking information to be updated by the carrier. If you have questions about your order tracking, please contact the RonbeiCustomer Team by sending email to rbonlineserv@gmail.com

 

WHAT ARE RONBEI’ STANDARD SHIPPING TIMEFRAMES?

All shipping timeframes are estimated and apply to in-stock inventory:

Orders placed by 11 a.m. EST Monday – Thursday will usually ship within 72 hours. Please note that it may take an additional 24 hours for tracking information to be updated by the carrier.

Orders placed after noon ET Thursday and before 11:59 pm ET Sunday will usually ship the next business day following the weekend and any required lead time. Please note that it may take an additional 24 hours for tracking information to be updated by the carrier.

Ronbei  observes the following U.S. holiday calendar. Orders placed on these days will usually ship the next business day.

  • New Year’s Eve and Day
  • Good Friday
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day and the Friday following
  • Christmas Eve and Christmas Day                   

NOTICED

Ronbei  is not responsible for loss or damage to items occurring after delivery by the carrier to you.